Student Experience:

"As I haven't been at school for years I was apprehensive. All I can say is Wow! I loved the simplicity of IAscend's blended learning system. Minimised class time, relevant questions to answer after watching to the point videos in my own time. No secrets, no stress just easy to understand, to the point materials and very supportive people. Well done."
- JD

"The training I was given at IAscend has really helped me and I can't thank you enough, as I love my new job. Thanks for the training and everything. To be honest I am actually shy but for some reason the atmosphere at IAscend made me come out of my shell. Now I feel more confident."
- Ruth

Forms & Policies


iAscend has  a range of policies and procedures to make sure you are fully informed about the things that will be important to you as a student, such as fees, charges and refunds, withdrawal from a course, Recognition of Prior Learning, Student Code of Conduct, how we will assess your progress in a course and our Complaints and Appeals process.   Policies & procedures are all set out in the student handbook below.

If you are enrolled in a full qualification with our new lead division of iAscend Polytechnic Pty Ltd, please view the forms on website 

Complaints & Appeals

iAscend recognises that students will occasionally have a grievance concerning their courses or other administrative matters, including judgements about their competency.  iAscend is committed to ensuring a clear, fair and equitable process aimed at positive resolutions and the restoration of positive and cooperative relationships. iAscend’s Complaints and Appeals Process has been designed to comply with the Standards for Registered Training Organisations (RTOs) 2015 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. A full copy of the complaints and appeals procedure is available in the Student Handbook. The Complaints and Appeal Process, including referral to an external organisation, will be at minimal or no cost to the student. iAscend will maintain the student’s enrolment during the period of the complaint or appeal. Any complaints and appeals will be dealt with in a constructive and timely manner. 

Please click any of the form links below. This will open a new window with the associated PDF - click file then save as.


If you are enrolled in a full qualification with our new lead division of iAscend Polytechnic Pty Ltd, please view the forms on website 

Student Handbook - Details all policies and procedures, including complaints and appeals and refunds, if you need any personal help we have suitable referral services listed here. 

Traineeship handbook - Employers, trainees, trainers and workplace supervisors must read this. 

Employer/RTO agreement - available from head office, these differ for each course

Short Course Enrolment form - we still need your ID for your USI 

Complaints and Appeals Form - for more information on complaints and appeals read the student handbook 

Credit Transfer 

Withdraw and refund request form

JSA Referral Form

Helping Out Booklet - list and contact details for many support services in the City Of Melbourne

iAscend Reporting App
Use the link "iAscend reporting app" above to document an incident or WHS issue. 


Vet Student Loans (VSL) information must be accessed via our Melbourne College of Further Education website

We have access to VSL for the Diploma of Early Childhood Education & Care. 



Try our easy to use Resume Generator  

Looking for work & need a resume? Follow the prompts & enter your  details. Once done you will receive your resume in a handy PDF file ready to print or email together  with your job application. Try our Resume Generator now.

Compliance Documents (Trainers and administration staff must read)

Eligibility Guidelines for skills first funding

Skills First Quality Charter


Privacy Statements & Acknowledgement

Your privacy is important to iAscend. Under the Data Provision Requirements 2012[iAscend] is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by [iAscend] for statistical, regulatory and research purposes. [iAscend] may disclose your personal information for these purposes to third parties, including:

  • School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer – if you are enrolled in training paid by your employer;
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;
  • Organisations conducting student surveys; and
  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
  • facilitating statistics and research relating to education, including surveys;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at


Victorian Government VET Student Enrolment Privacy Notice

The Victorian Government, through the Department of Education and Training (the Department), develops, monitors and funds vocational education and training (VET) in Victoria. The Victorian Government is committed to ensuring that Victorians have access to appropriate and relevant VET services. Any personal information collected by the Department for VET purposes is protected in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

Collection of your data

[Serve It Up] is required to provide the Department with student and training activity data. This includes personal information collected in the [Serve It Up] enrolment form and unique identifiers such as the Victorian Student Number (VSN) and the Commonwealth’s Unique Student Identifier (USI).[Serve It Up] provides data to the Department in accordance with the Victorian VET Student Statistical Collection Guidelines, available at

Use of your data. The Department uses student and training data, including personal information, for a range of VET purposes including administration, monitoring and planning. A student’s USI may be used for specific VET purposes including the verification of student data provided by [Serve It Up]; the administration and audit of VET providers and programs; education-related policy and research purposes; and to assist in determining eligibility for training subsidies. Disclosure of your data As necessary and where lawful, the Department may disclose VET data, including personal information, to its contractors, other government agencies, professional bodies and/or other organisations for VET-related purposes. In particular, this includes disclosure of VET student and training data to the Commonwealth and the National Centre for Vocational Education Research (NCVER).Legal and Regulatory The Department’s collection and handling of enrolment data and VSNs is authorised under the Education and Training Reform Act 2006 (Vic). The Department is also authorised to collect and handle USIs in accordance with the Student Identifiers Act 2014 (Cth) and the Student Identifiers Regulation 2014 (Cth).

Survey participation You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs in Victoria.

Please note you may opt out of the NCVER survey at the time of being contacted.

Consequences of not providing your information

Failure to provide your personal information may mean that it is not possible for you to enrol in VET and/or to obtain a Victorian Government VET subsidy. Access, correction, and complaints You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached. For further information, please contact [iAscends]’s Privacy Officer in the first instance by phone [1300368883] or email []. Further information For further information about the way the Department collects and handles personal information, including access, correction and complaints, go to

For further information about Unique Student Identifiers, including access, correction and complaints, go to